When it comes to smartphones, the competition has gotten fierce. Sure, the focus remains squarely on how pretty the device is, as well as its new bells and whistles. And for this reason, the Samsung Galaxy S8 has started off on the right foot, other than a few launch hiccups.
For the most part, it’s been a success for Samsung. However, there may be another reason why this device will experience success and put pressure on its competitors: The customer service experience might finally be headed in the right direction.
Customer Service Strategy Now A Priority
Customer service is often looked at as a supporting cast for a smartphone. Traditionally, the role of customer support has been relegated as a priority, but only when something has gone wrong with the product.
Times may be changing, though, and we should stop to look at the customer support strategy that has been implemented for the Samsung Galaxy S8.
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